Terms of sale

The French version of these terms prevails.

1. Scope

These terms govern the sale, by [Nom ou raison sociale] (“the seller”), of illustrated prints personalized with a name, delivered as a digital file (PDF) to print.

They also govern the sale of the Limited editions: fine art prints of an original drawing, issued in 50 copies in total per work, signed and numbered by hand by the artist, not personalized.

2. Prices

Prices are in euros, all taxes included. [Mention TVA, ex. « TVA non applicable, art. 293 B du CGI »].

3. Order and payment

The customer personalizes the print (name, colours) using the preview, which shows the file exactly as it will be delivered, then pays online. Payments are processed by Stripe; the seller never sees card details.

4. Delivery

The file is available immediately after payment is confirmed, on the order page and through a link sent to the email address given at payment.

Limited edition prints are printed to order by a fine art lab, then signed, numbered, packed and shipped by the artist by tracked parcel, within 10 to 15 days, to the address given at payment. Shipping is included in the price.

5. Right of withdrawal

Under article L221-28 of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized, nor to digital content not supplied on a physical medium whose delivery began with the consumer's prior express consent and waiver of the right of withdrawal. This consent is collected before payment.

Limited edition prints are not personalized: the customer has 14 days from delivery to withdraw, without giving a reason, by writing to [E-mail de contact]. The print is returned in its original packaging, in good condition, at the customer's expense. The seller refunds all sums paid, including the original shipping, no later than 14 days after receiving the return.

6. Licence

The file is for personal, non-commercial use: the customer may print it for themselves or as a gift. Reselling, distributing or commercially reproducing the file or drawing is prohibited.

7. Complaints and mediation

For any question or complaint: [E-mail de contact]. If a dispute is not resolved, the customer may use the consumer mediator free of charge: [Médiateur de la consommation : nom et site web].

8. Governing law

These terms are governed by French law.